I posted two rants yesterday, all about bad software and websites.

I was working on SendArticles.com, a new service that Studio98 just launched, and I decided I wanted a support system better than the ghetto contact form we had installed. So, I searched for “open source ticket system”.

The second listing appealed more than the first, and it was osTicket. I had no idea what to expect. I have never worked with the back end of a ticket system before, and never anything to do with installation.

So, I was almost immediately sold with their presentation of the product. I downloaded, installed, and voila, it was up and working!

I did have to go to their Wiki for a couple questions, but that was easy enough. I setup an email pipe system (never done that before), and it worked immediately.

The next step was integrating it. I have integrated many open source systems before. Never has it been this easy. I copied and pasted my header and footer includes to replace the ones they had, and voila, it all fit in like magic!

It still worked, and after messing with the system I had a fully functional support system that just took a few hours to install, customize and implement. All from scratch, with no prior experience.

5 stars to osTicket!

Tags: Open Source, Scripts

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This entry was posted on Wednesday, October 1st, 2008 at 4:22 am and is filed under Open Source, PHP, Scripts, Web Development. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.